Returns & Refunds
Products ordered on the Noledo website can be returned within 30 days after delivery, without giving a reason. On this page we present the conditions, the steps, the breakdown of costs and the refund process.
Return window
30 days from delivery
Return shipping
If you received a faulty or incorrect product, we pay for the return; if you withdraw from the contract, the cost is borne by the customer.
Refund time
The refund takes 3-10 business days from the receipt of the product.
Refund method
We refund you using the same payment method you used to pay.
Section · 01
Conditions
The 30-day money-back guarantee is valid for 30 days from delivery. The condition for return is that the product is unopened, undamaged, in its original packaging, and the tamper-evident seal on the packaging remains intact. Returns are only possible within 30 days of purchase, and the product must be in a condition suitable for return.
Please note that for health, hygiene and biosecurity reasons, we cannot accept opened dietary supplements, products with a tamper-evident seal if the seal is damaged, or products that are personalized or assembled according to individual needs.
Section · 02
How the return process works
- Send your return request to [email protected], including the order number and the name of the product you wish to return.
- In our reply, we will send you the RMA return authorization number and the return address.
- Pack the products securely in their original protective packaging, making sure the tamper-evident seal remains intact.
- After inspecting the returned product, we will issue the refund within 3-10 business days using the original payment method.
Section · 03
Who pays return shipping
In the case of a faulty, damaged or incorrect product, we cover the return cost: we provide a prepaid label or send a courier for the package. If you exercise your right of withdrawal, you pay the return fee, but we do not charge any other costs.
Section · 04
Refund timing and method
After the product has been successfully inspected, we start the refund within 3 business days. If you paid by cash on delivery, you will receive the amount by bank transfer to the account you provided; if you paid by transfer, the money goes to the same bank account. The credit typically takes 1-5 business days at the bank.
Section · 05
How we handle each case
| Situation | What we do | Cost to you |
|---|
| Damaged in transit | Replacement or full refund | None |
| Wrong item delivered | We send the correct product and collect the one you received by mistake. | None |
| Parcel lost | After the courier inspection, we send a replacement or refund the full amount. | None |
| Faulty on arrival | Replacement or full refund | None |
| Changed your mind | We refund the full purchase price of the product. | Return shipping only |
Section · 06
Exchanges
If you would like a different size, variant or product, follow the return instructions and order the new one. We refund the returned item when it arrives at our warehouse. If the error was on our side, we send the new order free of charge.
Section · 07
Cancelling an order
You can cancel your order free of charge until it is shipped. To do so, simply write to [email protected] and provide the order number. If it has already been shipped, the return rules apply.
Section · 08
Questions about this policy
Contact us at [email protected] or call +36 632 684 358 between Mon-Fri 08:15 - 16:15, Sat 09:30 - 13:15. We respond to every inquiry within one business day.
- Merchant
- Noledo Kft.
- Registered address
- 7621 Pécs, Király utca 25, Magyarország
- Email
- [email protected]
- Phone
- +36 632 684 358
- Working hours
- Mon-Fri 08:15 - 16:15, Sat 09:30 - 13:15
- Registration
- Cégjegyzékszám: 3182624806
